Click on the in the top right and create an account with your email. Under the “Profile” section, please add your marketing preferences, addresses and tax exempt forms if applicable.
How do I edit my account information?
Click on the in the top right, select “Profile” and amend any account information necessary.
What information of mine is stored?
We only store the information you have provided under your account and given on any order you have placed. We will never sell your information to other companies. See our Privacy Policy for more information.
Order Status
Where do I find the status of my order?
Click on the in the top right to sign in. Recent orders will be listed in order of newest to oldest. Click on the drop down box to view Quotes.
Has my order shipped?
Click on the in the top right to sign in. Open your order to view the status.
How do I track my order?
Click on the in the top right to sign in. Click on your order and find the tracking information in the top box. AndyMark will also send an automated email with tracking information once the package has shipped.
My order never arrived.
Please contact us at CustomerService@andymark.com or give us a phone call at 765-868-4779 right away so we can track down this issue. To save time, please have your order number readily available.
An item is missing from my shipment.
Please contact us at CustomerService@andymark.com or give us a phone call at 765-868-4779 right away so we can get you the missing parts you deserve. To save time, please have your order number readily available.
My product is missing parts.
Please contact us at CustomerService@andymark.com or give us a phone call at 765-868-4779 right away so we can find that missing part and ship it right away. To save time, please have your order number readily available.
When will my backorder arrive?
Please contact us at CustomerService@andymark.com or give us a phone call at 765-868-4779 and we'll look up where your backordered parts are. To save time, please have your order number readily available.
International Shipping
Do you ship to my country?
Please sign in to your account by clicking the in the top right, and selecting "Your Account". Once you have an account, you can add an address under "Your Account". If your country is not in the dropdown menu of available countries, unfortunately, we cannot ship to your country at this time.
What are my payment choices?
During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. For our Purchase Order option, we must have a copy of your PO on file in order to ship. See the Purchasing Information page for more information.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout process, where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
We make every attempt to follow all countries' laws when exporting from the United States. Canadian customers who ship with FedEx will pay duties and taxes at checkout as we pre-pay these at the time of shipping in order to expedite the import process. All other countries are required to follow their own countries' importing laws.
Pricing and Billing
What currency is my order charged in?
All AndyMark sales are in US Dollars.
Price Adjustments
In the event a part or product is discounted, AndyMark will issue a credit to the customer for the difference, if the purchase was made within 14 days of when the discount was applied.
Do I have to pay sales tax?
Changes are around the corner, but currently we collect sales tax for orders from California, Florida, Illinois, Indiana, Michigan, Minnesota, New Jersey, Ohio, Texas, and Washington. Check our Tax Exempt Info page for more information if your purchase should be Tax Exempt.
I have a question about my charges.
Please contact us at Sales@AndyMark.com or give us a phone call at 765-868-4779 right away so we can track down this issue.
I need a copy of my receipt/invoice.
Click on the in the top right to sign in. At the top of the page you will find the “Self Serve Invoice Portal”. Using the drop down box, select your order or quote from the list and click the blue “Request Invoice” button. The system will email you an itemized PDF of your order or quote.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
We only make an authorization request at time of order placement. Your credit card will be charged within 24 hours of shipment of your item(s). Pre-orders are charged in advance of shipment.
Buyer's Guide
How do I buy/redeem a gift certificate?
See the Gift Certificate product for purchase options. To use a gift certificate, just enter the code you received into the gift card entry box on the payment page.
To find the product(s) you're looking for, you may use the navigation menus at the top of our website, or type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a Promotional Code?
After adding items to your cart, proceed through the checkout process. When you get to the Payment Step, look for the "Discount code, gift card, PDV" link on the right-hand side of the page and tick the “Apply” button to add it. Up to 5 discount codes can be added at a time, and multiple gift cards/PDVs can be used together.
Guarantees
Low Price Promise
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Security
This website is protected with SSL (secure socket layer) encryption, please verify this with your browsers notifications. If you do not see that this site is marked as secure, please contact webmaster@andymark.com.
